📦Shipping & Delivery

• How long will it take to get my order?

All of our bow ties and snuffle balls are handmade with love in small batches. 

Orders are typically processed and shipped within 2-4 business days (most are mainly shipped the same or next day depending on if I’m working my day job!)
Once shipped, domestic delivery usually takes 3-5 business days depending on which shipping method you have chosen at checkout.

Do you offer free shipping?

Yes! We offer Free Shipping on all orders over £50. For orders under £50 our shipping fees start at £1.90 applied at checkout with various shipping options available 

🛡️Durability 

Will my heavy-chewing dog destroy the Snuffle Ball?

Our snuffle balls are designed as an interactive mental enrichment puzzle, not a solo chew toy. Because your dog is focused on sniffing out hidden treats, they use their nose and tongue rather than their heavy back teeth. We use high-quality, dense anti-pill fleece tightly bound together to handle enthusiastic snuffling. We always recommend supervising your dog during game time and putting the ball away safely once the treats are gone.

What size should I get for my dog? 

Size Small: Perfect for small breeds, and cats (Chihuahuas, Yorkies, Dachshund)

Size Medium: Great for mid-sized breeds (Spaniels, Corgis, Greyhounds etc).

Size Large: Designed specifically for large breeds (Labradors, Golden Retrievers, German Shepherds). Our resident Labrador uses a size Large!

 

How do the Bow Ties attach to the collar?

Every bow tie features two heavy-duty elastic loops on the back. They slide directly onto your dog's existing collar, sitting flush against their neck. is keeps them secure and makes it incredibly difficult for your dog to scratch off or chew 

🧼Care & Cleaning

Are your products machine-washable?

Yes! We know dogs love mud and drool.

Snuffle Balls: Toss into the washing machine on a cold, gentle cycle (we recommend placing it inside a pillowcase or laundry bag). Air dry completely. DO NOT TUMBLE DRY 

Bow Ties: Hand-wash or machine wash at 30-40 degrees, reshape, and lay flat to dry. DO NOT TUMBLE DRY 

Returns & Exchanges

What is your return policy?

Because our items are handmade, we only accept returns on defective items within 14 days of delivery. PLEASE NOTE, chewing of the items is not covered. Snuffle balls are not a toy and we are not responsible if you leave your dog unattended with it. Please email us directly at Rodneysbowtique.com withyour order number, and we will make it right.